The Order Cycle applies primarily to Pre-Orders and Subscriptions.
No, because of high volume of items we can only offer online orders at this time.
Yes, if we haven’t ordered the items for you from our distributors. Please call (800) 484-5432.
Pre-Orders: We sell our items via the Pre-Order process. Customers place their orders in advance of publication. Orders generally ship 2-3 months after listed on our site.
We accept Visa, MasterCard, Discover and PayPal in $US Dollars.
We purchase items from our distributors on a non-returnable basis. Subsequently, we must impose the same policy on our customers with the following exceptions:
- You receive an item that you did not order.
- You receive an item that is damaged or defective to be determined at our discretion.
- You receive an item that is not as described on our web site.
- You receive an item listed as returnable.
You must contact us prior to returning items for authorization: (800) 484-5432
Returns or cancellations will be handled on a case-by-case basis. Returns may be subject to a 25% cancellation / restocking fee.
They will be included in the next regular Shipping Cycle .
Items that arrive early will be included with a prior Order Cycle.
Example: The October Shipping Cycle would be for items ordered during the August Order Cycle.
Example: An October shipping cycle item arrives in September and you placed an September order, it will be sent early.
The Shipping Cycle refers to and begins when we access your account to ship your items.